Frequently Asked Questions

What we use to clean our homes makes its way into our bodies. We only use products with natural ingredients, reducing chemicals on surfaces and in your air, keeping your family safe and healthy.  

We stand behind our quality of service. We guarantee 100% full customer satisfaction, Was something not cleaned the way that you expected? Let us know, and we will do our best to put things right.  

During service we recommend that you do keep your pet somewhere they will be comfortable — not all of our furry friends like the sound of vacuums or unfamiliar people in their space. Let us know how you'd like to handle your pet ahead of time to keep them safe and happy.

There are several methods used for cleaning carpets, with the most popular being hot water extraction cleaning. This is the method we usually recommend here at El Paso Carpet Care, as it gives you (well, your carpets) that real deep clean, getting rid of not just dirt but allergens, dust mites and more.

Fun Fact: The truth is they do not actually steam clean carpets. They use a process called hot water extraction to clean your home. This is often referred to as steam cleaning because of the steam you may see as they clean, but they don't actually use steam to clean.